Frequently Asked Questions

ALCAD BASIC

How to set shortcuts?


With ALCAD you can set any shortcuts for any commands. Here is the tutorial video. Click here to watch the video




How to transfer license to any other Computer?


The video below shows how easy it is to deactivate the licence in ALCAD and reactivate it on another computer. The user can transfer the licence as often as he wants! Click here to watch the video




The CAD runs slowly


This mostly depends on the graphics settings.
Type the following into the command line: GRAPHICSCONFIG
Change the graphics device, restart ALCAD and test it again. Try all variants. It is also recommended to disable or enable 2D and 3D anti-aliasing.




The installation gives an error message


Error messages during installation can have several causes.
Install all Windows updates, restart your computer, deactivate all anti-virus programmes (Windows Defender is ok) and run them again.
If this still does not help, uninstall all Microsoft Visual C++ Redistributable x64 and try the installation again.




When downloading, windows shows a message


Since our software is not (yet) signed by Microsoft, Windows reports that it is unknown software. If this message comes from Microsoft Windows, click on "more info" and select "run anyway".





2D Plugins (HVAC)

2D Plugins (HVAC) Tutorials


A video tutorial is available for each 2D plugin. Study the video carefully to understand the plugins. Without a video tutorial it will be difficult as the plugins have a very large range of functions.





3D Plugins (HVAC & Architecture)

3D Plugins (HVAC/Plant & Architecture) Tutorials


A video tutorial is available for each 3D plugin. Study the video carefully to understand the plugins. Without a video tutorial it will be difficult as the plugins have a very large range of functions.